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Spa Basics


Choosing treatments
Our spa team is happy to offer advice to ensure you choose treatments specifically suited to your spa needs. Treatments may be combined to make unique spa experiences.
When to arrive
To enhance your spa experience, we encourage you to arrive 20 minutes prior to your treatment. This will allow time for you to complete a consultation form and get changed into one of our luxurious robes and spa footwear. Giving yourself time prior to your treatment will help to optimise the overall effect of your visit to Stephanies® and completely re-balance your mind, body and spirit.
What happens if I am late?
Arriving late will simply limit the length of your treatment and therefore lessen your time spent with us. Treatments will always finish as scheduled in order to not delay and inconvenience the next client.
During your visit
On arrival our spa receptionist will greet you and after your spa consultation, you will be asked to change into a spa robe and slippers and secure your belongings in your personal locker. Towels, showers and toiletries are all provided for you. Please bring swimwear bottoms for any immersion and steam lounge therapy treatments or we can provide you with hygienic disposable underwear. If you intend to make use of the lodge's pool, please bring your own suitable attire. Please leave your valuables at home as Stephanies® cannot take any responsibility for belongings left unattended in the spa. We provide:
• Robes, slippers and towels
• Private change rooms, toiletries, showers, lockers and hairdryers
• Seasonal fruit sorbet, herbal tea, and citrus infused water, signature refreshments
• Complimentary parking
Triple spa suite
This uniquely designed suite is perfect for a small group of spa addicts and friends. This suite can also be turned into single private spa suites for individual treatments.
Bordeaux spa suite
Designed for the romantic spa experience, enjoy your own private suite offering a secluded recovery area; luxuriate with your partner while taking in the surrounds in your own exclusive French inspired Bordeaux bathing experience.
Tranquillity lounge
Designed to capture the true beauty of this unique property, our tranquillity lounge is perfectly positioned to take in the summit's spectacular views. Curl up, recover and enjoy the serenity as you awaken to delicious spa refreshments.

Cancellation policy
Cancellation or rescheduling of your appointment is free of charge if made 24 hours in advance. A credit card number is required at the time of booking to secure your spa appointment. If you fail to show for your appointment without notice to Stephanies®, the total treatment cost will be charged.
Rates and payment of spa services
All rates and services are inclusive of GST and may be subject to change without notice. The spa accepts cash and all major credit cards. Lodge guests may charge spa services to their room account.
Car parking is provided for all visitors to Clear Mountain Lodge and Stephanies® Mountain Spa. If you do require any special transportation please don't hesitate to ask our friendly reservations team to assist.
Use of aquatic facilities
As guests of Stephanies® Mountain Spa day visitors are welcome to relax by the pool and take in the natural surroundings with a minimum of one hour treatment. Please be advised the pool is not available for day visitors when Stephanies® Mountain Spa is closed.
Special requirements
Our team is happy to assist with any special requirements you may have. Please inform our spa reservations of any special dietary requirements, so you can properly experience the lifestyle benefits of our spa.
Medical conditions
Please inform your spa receptionist and spa therapist of any health concerns that you may have when making your booking and when completing your health and wellbeing. Our expert therapists can correctly advise on special conditions.
We recommend that you wait until your second trimester to enjoy massage and body therapies and there will be some spa therapies that you will not be able to experience during your first trimester and throughout your pregnancy, however you can relax and enjoy skin therapies and hand and foot therapies at any time during your pregnancy. Please inform reception upon your time of booking regarding your pregnancy. We are happy to advise you on suitable treatments for you during this special time.
Privacy policy
Our beautiful surroundings are designed for you to relax and enjoy quiet time out. We ask that you please respect the peace and privacy of others by ensuring mobile phones are turned off and by using a lowered voice.
Spa cuisine
Our exclusive spa cuisine is expertly prepared especially for you by the executive chef of Mandy's on the Mountain. A delicious snack or lunch can easily be arranged for you. Please choose from our gourmet spa cuisine menu prior to your treatment.
Special requests
Please ask our friendly spa staff or lodge staff if you require information or assistance on the following:
• Clear Mountain Lodge accommodation
• Mandy's on the Mountain Restaurant & Wine Bar
• Conference and meeting facilities
• Wedding venue and nuptial gardens
Group bookings
Spa time is the perfect way to celebrate in style with friends or family. We are delighted to help you organise a wonderful spa experience to suit your requirements.
Corporate spa escapes
Spa escapes are just what your team members' need. With a wide range of treatments and packages, Stephanies® Gift cards, home spa products or spa escape parties are the perfect way to reward your team members or to simply say thank you.
Spa memberships
Ask about our elite spa membership programs. Our promise is the creation of a beautiful, memorable experience on every visit, making it the perfect gift to yourself or those you cherish.
Gift cards
Give time out and wellbeing to your loved one. Stephanies® gift cards are unforgettable presents for friends, family, and colleagues. Whatever the occasion Stephanies® gift cards are beautifully boxed and guarantee to impress.
Conditions of use:
• Gift cards maybe redeemed at any Stephanies® spa locations. Please note: If using a gift card in a Stephanies® location other then where it was purchased, the gift card will revert back to a dollar amount
• Please bring your gift card with you on your visit to the spa
• Please ensure gift cards are used prior to expiry date
• If you do not keep an appointment the gift card will become void
• Gift cards are not redeemable in part or for cash
• Gift cards are non refundable
Stephanies® Spa Rewards
Stephanies® Spa Rewards program is designed to reward you for loyalty. Spa points are accumulated in any of our spa locations as a thank you for visiting Stephanies®. Please ask reception to join you to Stephanies® Spa Rewards.

Locals Club
As a valued local you can enjoy the privileges of Stephanies® locals spa club year round. Call our friendly team to find out what benefits you can have as a locals club member.
Bridal showers
Share some fun and pampering time with your wedding party. Escape together for a few hours or a full day. Enjoy delicious spa cuisine and order a bottle of your favourite bubbles to
celebrate in style. We will happily design a package to suit your budget.
Bridal memberships ('I Do Spa')
We will provide you with all the essential beauty treatments. Attention to detail is the focus in these packages to ensure you will be the most breathtaking bride ever. To prepare for
your special day, please make a booking for a complimentary consultation. Please collect our bridal brochure from the spa reception or log onto our website
Shop online
Stephanies® Mountain Spa offers a secure Internet mail ordering service, providing convenient product ordering and gift card ordering. Please email or telephone us and we will
be happy to assist. Stephanies® Mountain Spa reserves the right to amend these prices and treatments at any time.



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